References

Coleman, A & M. Oxnam. (2002). Editors. Special Issue on Interactivity in Digital Libraries, Journal of Digital Information. URL:
http://journals.tdl.org/jodi/issue/view/12

Liu, Y. (2001). Interactivity and its Implications for Consumer Behavior. Ph. D. Dissertation. Rutgers University. [Includes cites to Cho, Steurs, Mcmillan, Wu]

Novak, T., D. Hoffman, and Y. Yung. (1999). Measuring the Customer Experience in Online Environments: A Structural Modeling Approach. Marketing Science, Winter, 19 (1): 22-44.

Coleman, A & M. Oxnam. (2002). Editors. Special Issue on Interactivity in Digital Libraries, Journal of Digital Information. URL: http://journals.tdl.org/jodi/issue/view/12